Returns & Refunds

Last Updated: July 10, 2026

We want you to love your Terio & Co. purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at hello@terioandco.com. Please include your order number and photos of the issue so we can help as quickly as possible.

If your request is approved, we will provide a replacement or issue a refund, depending on the situation.

Because our products are intended for personal use, we cannot accept returns or exchanges for opened products.

Shipping charges are non-refundable unless the error was ours.

If you have any questions, we're always happy to help. Please contact us at hello@terioandco.com.